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COLUMBUS, Ohio, May 4, 2009 -– In partnership with DMG Consulting, CallCopy, Inc., a leading provider of innovative call recording, quality monitoring and performance management solutions, today released the “2009 Contact Center QA Guide: Building a World-Class Quality Assurance Program.” The guide was written for managers and supervisors of contact centers who are interested in building a world-class quality assurance program – whether starting from scratch or enhancing an existing program.

At the front line of customer interactions, contact centers have…

We produced this commercial for Red House Furniture as part of our web series, “Custom-built, Micro-Budget Commercials for MicroBilt Customers”. Thanks to all of the guys at Red House for being such great sports. Help em out by referring a friend in the High Point NC area, or drop by the store yourself to meet Richard, Johnny, and the gang! To address the controversy around this video: We knew this video was going to be controversial …

Great Ocean Road, Victoria, Australia

Following Victoria’s coast, this grand highway stretches for several hundred kilometers, starting just southwest of Melbourne. Among its stunning sights are the “Twelve Apostles,” the 20-million-year-old rocky remnants of limestone arches that rise up from the Southern Ocean. A commemorative statue was designed to mark the road’s 75th anniversary—it depicts the WWI veterans who built the thoroughfare, with one of the sculpted men handing a drink bottle to another because, as Roger Grant, chairman of Great…

Harvard University is the oldest and, arguably, the most prestigious university in the United States. For those who have already been there, then you might know how their canteen looks like. But hey, not many people know how it looks. Here’s a look at the beautiful canteen of Harvard University.

The treehouse above, called Free Spirit Spheres, was originally conceived as a spherical houseboat. It is 10.5 feet in diameter and is suspended by nylon ropes attached to three trees on Vancouver Island.

Heidi’s Treehouse Chalet, Poulsbo, Wash.

Like most people, I love snow globes. And I love them even more when they are as unique, quirky and odd as these from the NY Artist team Walter Martin & Paloma Munoz.

source: here

As Microsoft’s servers struggle to keep up with the demand for the release candidate of its new Windows 7 operating system, speculation is growing that the software giant may formally release the OS earlier — perhaps much earlier — than originally planned.

Microsoft made copies of Windows 7 RC available to subscribers of its MSDN and TechNet services, and so many IT professionals requested copies that the company temporarily had to take some servers offline. The demand was good news for…